Organizations Lack these Critical Leadership Skills
Corporate America is a leadership crisis!According to survey results from Society for Human Resources Management (SHRM), the critical leadership skills, needed now and in the next ten years are:Leadership and Navigation – the ability to direct and contribute to...Half of Eligible Latino Voters Are Millennials
Hispanic Millennials will account for nearly half (44%) of the record 27.3 million Hispanic eligible voters projected for 2016 — a share greater than that of any other racial or ethnic group of voters. But the impact of Hispanics could be limited by the fact that...Tired of Gen Y? Here Comes Gen Z!
Various Generational experts have various birth dates for Gen Z but guidance is 1995 to 2015 and more importantly this generation is after Millennials. Research has already shown us that Gen Z differs in many ways from the Gen Y’s. In total Gen Z makes up 26% of the...Don’t bother calling Coca-Cola or JPMorgan Chase to leave a voicemail!
Imagine your company disconnecting the entire voice mail system. That is what Coca-Cola and JP Morgan Chase did. Furthermore, many other businesses are contemplating the same idea to save money and increase productivity. Verizon reported that 1/3 of office phones had...What is Cultural Intelligence?
Cultural intelligence: an outsider’s seemingly natural ability to interpret someone’s unfamiliar and ambiguous gestures the way that person’s compatriots would (Earley & Mosakowski, 2004).
Companies also have cultures that are often distinctive. Employees learn how to decipher the cultural code of their company over time through historical stories, environmental clues, geographic regions, meetings, etc. Organizational departments can also have their unique culture as well.
“Cultural intelligence is related to emotional intelligence, but it picks up where emotional intelligence leaves off. A person with high emotional intelligence grasps what makes us human and at the same time what makes each of us different from one another. A person with high cultural intelligence can somehow comprehend a person’s or group’s behavior those features that would be true of all people and all groups, those peculiar to this person or this group, and those that are neither universal nor idiosyncratic (Earley & Masakowski, 2004)”. One critical element that cultural intelligence and emotional intelligence do share is, in psychologist Daniel Goleman’s words, “a propensity to suspend judgment—to think before acting.” People who are somewhat detached from their culture can more easily adopt the mores and even the body language of an unfamiliar host.